Last Revised: April 13, 2026
This Shipping Policy applies to orders placed on gemimart.com.
1. Shipping Destination
gemimart.com currently serves customers in the United States.
Please make sure your shipping address is complete and accurate before placing an order. We are not responsible for delivery failure or delays caused by incorrect, incomplete, or undeliverable address information provided by the customer.
2. Shipping Origin
Orders are prepared and shipped from our fulfillment location in Italy.
Dispatch Location:
Gemimart
Via Roma, 122/6
36060 Schiavon VI
Italy
gemimart.com serves customers in the United States, while our business correspondence and fulfillment address is located in Italy.
3. Order Processing Time
Orders are usually processed within 1–3 business days after payment has been successfully completed.
Business days are Monday to Friday, excluding weekends and Italian public holidays.
4. Daily Order Cut-off Time
Our daily order cut-off time is:
4:00 PM (UTC +1)
Orders placed before the daily cut-off time may begin processing on the same business day.
Orders placed after the daily cut-off time, or during weekends or Italian public holidays, will begin processing on the next business day.
5. Estimated Delivery Time
After your order has been processed and shipped, the estimated transit time to the United States is usually:
3–12 business days
The estimated total delivery time, including processing and transit, is usually:
4–15 business days
Please note that delivery times are estimates only and are not guaranteed. Actual delivery may be affected by customs processing, carrier delays, weather conditions, peak season volume, public holidays, incorrect address information, or other circumstances beyond our control.
6. Shipping Rates
Shipping costs are clearly displayed at checkout before you complete your order.
Our current shipping rates are:
Free Standard Shipping: Orders of $30.00 or more
Standard Shipping: $5.00 flat rate for orders under $30.00
If shipping promotions are offered, the applicable shipping discount will be shown at checkout.
7. Shipping Carriers
We may ship orders using reliable international or local carriers, including but not limited to FedEx, DHL, UPS, postal services, or other logistics partners, depending on destination, product type, carrier availability, and shipping conditions.
The final carrier may vary by order.
8. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.
Please allow several days for tracking information to update after the carrier receives the package.
If your tracking information has not updated for several business days, you may contact us at:
9. Address Changes
If you need to change your shipping address, please contact us as soon as possible at:
We can only update the shipping address if the order has not yet been processed, packed, or shipped.
Once a tracking number has been issued or the parcel has been handed over to the carrier, we may no longer be able to change the shipping address.
10. Order Cancellations Before Shipment
You may request to cancel an order before it has been shipped.
If the order has not yet been processed or dispatched, we will cancel the order and issue a refund to the original payment method.
If the order has already been shipped, it cannot be cancelled and may need to be handled according to our Return & Refund Policy after delivery.
11. Customs, Duties, Taxes, and Import Fees
Product prices on gemimart.com do not include customs duties, import taxes, brokerage fees, or other charges that may be required by customs authorities, carriers, or local government agencies.
For orders shipped from Italy to the United States, customs duties, import fees, taxes, or carrier brokerage fees may apply depending on applicable U.S. import rules, product classification, declared value, and carrier procedures.
Unless otherwise clearly stated at checkout, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, or local charges required for delivery.
If a customer refuses delivery or fails to pay required customs, duties, taxes, or carrier fees, the parcel may be returned, delayed, abandoned, or destroyed by the carrier or customs authority. In such cases, the customer may be responsible for any related costs or losses.
12. Delayed, Lost, or Undeliverable Packages
If your package is significantly delayed, lost, or marked as delivered but not received, please contact us at:
Please include your order number and tracking number so we can assist you more efficiently.
We will help check the shipment status where possible. However, we are not responsible for delays or delivery issues caused by customs processing, carrier disruptions, incorrect address information, failed delivery attempts, weather events, or circumstances beyond our reasonable control.
13. Contact Us
If you have any questions about shipping, delivery, tracking, or your order status, please contact us:
Gemimart
Via Roma, 122/6
36060 Schiavon VI
Italy
Email: [email protected]
Website: gemimart.com