Last Revised: April 13, 2026
This Privacy Policy explains how gemimart.com collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.
gemimart.com serves customers in the United States, while our business correspondence address is located in Italy.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Business Information
Gemimart
Via Roma, 122/6
36060 Schiavon VI
Italy
Website: gemimart.com
Email: [email protected]
Google Merchant Center expects merchants to make contact information clearly available on the website, so this information should also appear on your Contact Us page and website footer.
2. Information We Collect
When you use gemimart.com, we may collect the following types of information:
Personal identification information, such as your name, email address, phone number, billing address, and shipping address.
Order information, such as purchased products, order number, order date, payment status, shipping status, return requests, refund requests, and customer service records.
Payment-related information, such as payment confirmation, transaction status, billing details, and payment method type. We do not store full credit card numbers or sensitive payment credentials on our website.
Technical information, such as IP address, browser type, device type, operating system, pages visited, access time, referring website, and website usage data.
Communication information, such as messages, inquiries, support requests, return requests, refund requests, and any information you provide when contacting us.
3. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders.
To confirm payment and prevent payment fraud.
To arrange shipping and delivery.
To provide order confirmations, shipping updates, tracking information, and customer support.
To process returns, refunds, exchanges, cancellations, and warranty-related requests where applicable.
To respond to your questions, complaints, or service requests.
To improve our website, products, services, user experience, and security.
To detect, prevent, and investigate fraud, unauthorized transactions, abuse, technical issues, or illegal activity.
To comply with legal, tax, accounting, customs, regulatory, and business record obligations.
To send service-related communications, such as order updates, policy updates, and important account or transaction notices.
4. Legal Basis for Processing Personal Information
Where applicable under data protection laws, we process personal information based on one or more of the following legal bases:
Performance of a contract, such as processing your order, payment, delivery, return, refund, or customer service request.
Legal obligation, such as maintaining tax, accounting, customs, transaction, and compliance records.
Legitimate interests, such as improving our website, preventing fraud, protecting our business, and maintaining website security.
Consent, such as when you agree to receive marketing emails or accept certain cookies where consent is required.
The European Commission explains that GDPR gives individuals several data protection rights, including the right to access, rectify, erase, restrict processing, portability, object, and rights relating to automated decision-making.
5. Payment Information
Payments on gemimart.com are processed through secure third-party payment service providers.
We do not store full credit card numbers, card security codes, or sensitive payment credentials on our website.
Payment service providers may collect and process your payment information according to their own privacy policies and security standards.
We may receive limited payment-related information, such as payment status, transaction confirmation, payment method type, billing details, and fraud prevention signals.
6. Shipping and Delivery Information
To fulfill your order, we may share necessary shipping information with logistics partners, carriers, fulfillment service providers, customs service providers, or delivery-related partners.
This information may include your name, shipping address, phone number, email address, order details, tracking number, and delivery instructions.
Shipping carriers or logistics partners may use this information only as needed to provide shipping, delivery, tracking, customs clearance, or delivery support services.
7. Cookies and Similar Technologies
gemimart.com may use cookies and similar technologies to support website functionality, improve user experience, analyze website traffic, remember preferences, and support security or marketing activities.
Cookies may be used for:
Website operation and checkout functionality.
Shopping cart and session management.
Security and fraud prevention.
Website performance and analytics.
Advertising, retargeting, or marketing measurement, where applicable.
You can manage, block, or delete cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including cart, checkout, login, or saved preferences.
8. Analytics and Advertising
We may use analytics tools, advertising tools, pixels, or similar technologies to understand website traffic, measure advertising performance, improve product listings, and optimize our services.
These tools may collect information such as IP address, device information, browser information, pages viewed, interactions, referral source, and approximate location.
Where required by law, we will request consent before using non-essential cookies or similar tracking technologies.
9. Third-Party Service Providers
We may share necessary personal information with trusted third-party service providers who help us operate our website and provide our services.
These third parties may include:
Payment processors.
Shipping carriers and logistics partners.
Order fulfillment service providers.
Website hosting providers.
Email service providers.
Customer support tools.
Analytics providers.
Advertising and marketing service providers.
Security, fraud prevention, and technical service providers.
Tax, accounting, legal, or compliance service providers.
These service providers are only allowed to use personal information as needed to perform services for us or comply with legal obligations.
10. Disclosure of Information
We may disclose personal information when necessary:
To process orders, payments, shipping, returns, refunds, and customer service requests.
To comply with applicable laws, regulations, legal requests, customs requirements, tax obligations, or government authorities.
To protect the rights, property, safety, and security of gemimart.com, our customers, service providers, or others.
To prevent fraud, unauthorized transactions, abuse, security incidents, or illegal activity.
In connection with a business transfer, restructuring, merger, sale, or similar business transaction, where permitted by law.
We do not sell customer personal information.
11. International Data Transfers
Because gemimart.com serves customers in the United States and our business correspondence address is located in Italy, your personal information may be processed, stored, or transferred between different countries or regions.
These countries may have data protection laws that differ from those in your location.
Where required by applicable law, we will use appropriate safeguards to help protect personal information transferred internationally.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to:
Fulfill orders and provide customer support.
Handle returns, refunds, disputes, and chargebacks.
Maintain tax, accounting, customs, and business records.
Comply with legal and regulatory obligations.
Prevent fraud, abuse, or security risks.
Resolve disputes and enforce our policies.
When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.
13. Data Security
We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Customers are also responsible for keeping their account information, device, and email account secure.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information.
Request restriction of processing.
Object to certain processing activities.
Request data portability.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Request information about how your personal information is collected, used, and shared.
To exercise your privacy rights, please contact us at:
We may need to verify your identity before processing your request.
15. California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information is collected, used, disclosed, or shared, the right to request deletion, the right to correct inaccurate information, the right to opt out of certain sale or sharing of personal information where applicable, and the right not to be discriminated against for exercising privacy rights. The California Attorney General states that the CCPA gives California consumers more control over the personal information businesses collect about them.
gemimart.com does not sell customer personal information.
If you would like to submit a California privacy request, please contact us at:
Please include “California Privacy Request” in the subject line of your email.
16. Marketing Communications
If you subscribe to marketing emails, we may use your email address to send promotional messages, product updates, or special offers.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send non-marketing service messages, such as order confirmations, shipping updates, return updates, refund notices, or important policy notices.
17. Children’s Privacy
gemimart.com is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us at [email protected]. If we confirm that such information has been collected, we will take reasonable steps to delete it.
18. External Links
Our website may contain links to third-party websites, apps, services, or platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage customers to review the privacy policies of any third-party websites they visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.
Any updated version will be posted on this page with a revised “Last Revised” date.
Your continued use of gemimart.com after updates are posted means you accept the updated Privacy Policy.
20. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Gemimart
Via Roma, 122/6
36060 Schiavon VI
Italy
Email: [email protected]
Website: gemimart.com