Last Revised: April 13, 2026
This Payment Policy explains how payments are handled for orders placed on gemimart.com.
gemimart.com serves customers in the United States, while our business correspondence address is located in Italy.
1. Secure Payment Processing
At gemimart.com, we are committed to providing a secure and reliable checkout experience.
All payments are processed through secure third-party payment service providers. Payment information is transmitted through encrypted checkout technology to help protect customer data during the payment process.
gemimart.com does not store full credit card numbers, card security codes, or sensitive payment credentials on our website.
2. Accepted Payment Methods
Available payment methods will be displayed at checkout before you complete your order.
Depending on the payment options available at the time of purchase, we may accept major credit cards, debit cards, and recognized online payment methods through secure third-party payment processors.
Please select one of the available payment methods on the checkout page to complete your payment.
3. Payment Requirement
Payment must be completed at the time the order is placed.
Orders will not be processed, packed, or shipped until payment has been successfully completed, authorized, or confirmed by the payment provider.
We do not offer cash on delivery, deferred payment, or installment payment unless such options are clearly displayed at checkout.
4. Payment Currency
Product prices, shipping fees, taxes, and order totals are displayed on gemimart.com and at checkout.
The final amount payable will be shown before you confirm your order.
Your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, or other charges depending on your payment method and account terms. These charges are determined by your financial institution or payment provider and are not controlled by gemimart.com.
5. Payment Authorization and Order Confirmation
After your payment is successfully completed, you may receive an order confirmation email.
The order confirmation email confirms that we have received your order request. It does not necessarily mean that the order has already been shipped.
We reserve the right to review, verify, hold, or cancel an order if payment appears incomplete, unauthorized, suspicious, fraudulent, or inconsistent with the order information provided.
6. Payment Verification and Fraud Prevention
To protect customers and prevent unauthorized transactions, gemimart.com may conduct additional verification for certain orders.
Additional verification may be required if:
The billing information does not match the payment provider’s records.
The shipping address differs significantly from the billing address.
The transaction is flagged as suspicious by our payment processor.
The order value, quantity, or activity appears unusual.
The payment provider requests additional verification.
If additional verification is required, we may contact you using the email address provided at checkout.
If verification cannot be completed, we may cancel the order and issue a refund where payment has already been captured.
7. Payment Failure
If your payment fails or cannot be completed, the order may not be processed.
Payment may fail for reasons including, but not limited to:
Insufficient funds.
Incorrect card number, expiration date, or security code.
Billing address mismatch.
Payment declined by your bank, card issuer, or payment provider.
Transaction blocked due to security or fraud prevention rules.
Expired card or unavailable payment method.
Temporary technical issue with the payment provider.
If your payment fails, please check your payment details and try again, or contact your bank, card issuer, or payment provider for more information.
If you need assistance, you may contact us at:
8. Taxes, Customs Duties, and Import Fees
Product prices on gemimart.com do not include customs duties, import taxes, brokerage fees, or other charges that may be required by customs authorities, carriers, or local government agencies.
For orders shipped from Italy to the United States, customs duties, import fees, taxes, or carrier brokerage fees may apply depending on applicable import rules, product classification, declared value, and carrier procedures.
Unless otherwise clearly stated at checkout, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, or local charges required for delivery.
Please review our Shipping Policy for more information about customs, duties, and import-related charges.
9. Refunds
Approved refunds are issued to the original payment method used for the order.
Refunds are processed according to our Return & Refund Policy.
After we issue a refund, your bank, card issuer, or payment provider may take additional time to post the funds to your account. This usually takes 5–15 business days, depending on the payment provider.
Original shipping fees, customs duties, import taxes, brokerage fees, and other third-party charges may not be refundable unless required by applicable law or unless the issue was caused by our error.
10. Order Cancellations
You may request to cancel an order before it has been shipped.
If the order has not yet been processed, packed, or dispatched, we will try to cancel the order and issue a refund to the original payment method.
If the order has already been shipped, it cannot be cancelled and may need to be handled according to our Return & Refund Policy after delivery.
11. Billing Errors and Payment Disputes
If you believe there is a billing error or unauthorized charge, please contact us as soon as possible at:
Please include your order number, payment date, charged amount, and a brief description of the issue.
We will review your inquiry and cooperate with payment providers or financial institutions where necessary.
Before opening a payment dispute or chargeback, we encourage customers to contact us first so we can try to resolve the issue quickly.
12. Chargebacks and Unauthorized Claims
If a chargeback or payment dispute is opened, we may provide order records, tracking information, delivery confirmation, customer communication, and related transaction details to the payment provider or financial institution for investigation.
Fraudulent, abusive, or false payment claims may result in order cancellation, account restrictions, or refusal of future service, where permitted by law.
13. Payment Security Reminder
For your security, please do not send full credit card numbers, card security codes, passwords, or sensitive payment credentials to us by email.
gemimart.com will never ask you to provide your full card number, card security code, or account password by email.
14. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our payment methods, checkout process, security practices, or legal requirements.
Any updated version will be posted on this page with a revised “Last Revised” date.
15. Contact Us
If you have any questions about payments, billing, refunds, or transactions, please contact us:
Gemimart
Via Roma, 122/6
36060 Schiavon VI
Italy
Email: [email protected]
Website: gemimart.com